Alfa Laval privacy policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Alfa Laval Australia Pty Ltd ABN [65 000 016 197], Alfa Laval New Zealand Ltd. NZBN [9429038787515], Alfa Laval AB headquartered in Lund, Sweden and our related bodies corporate this means, that we are the legal entities, who jointly known as “Alfa Laval Group” (we, us or our) respects your right to privacy and understand that protecting your personal information is important. We comply with EU General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (The Privacy Act) as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth), New Zealand Privacy Act 2020 (Privacy Act) when handling personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.

What is the scope of this privacy policy?

The Alfa Laval Group has adopted this Privacy Policy which applies to all group companies and to all employees, consultants, contractors and other people working for or on behalf of the Alfa Laval Group in Australia and New Zealand. The privacy policy provides you with information about our processing of personal data relating to you:

• as a representative/contact person of our business customers, suppliers, contractors and business prospects, including where you are using our customer portals;
• as a user of our Web Services, or subscriber to our newsletter or other information from us;
• as a participant to a corporate event organized by us (campaigns, conferences, customer events, etc.), or a visitor of our offices or factories (“Premises”)

This Privacy Policy applies to all personal data collected by Alfa Laval Group from users in Australia and New Zealand. It outlines the types of personal data we collect, how we use and share that data, and the security measures we implement to protect it. The policy also details your rights regarding your personal data and our use of cookies.

The information we collect

Personal information means information about an identifiable individual (a natural person). The types of personal information we may collect about you include:

• your name, your contact details, including email address, mailing address, street address and/or telephone number.
• your credit card or payment details (through our third-party payment processor);
• your preferences and/or opinions.
• information you provide to us through customer surveys.
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

How we collect personal information

We collect personal information in a variety of ways, including:

• Directly: We collect personal information which you directly provide to us or by third party, including when you register for an account, through the ‘contact us’ form on our website or when you request our assistance via email, our online chat or over the telephone.
• Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries. When collecting personal information indirectly (e.g. from a third party), we will take reasonable steps to notify you of the collection as soon as practicable, including the source of the information.
• Consent and Age of Children: While we strictly do not collect the information for individuals under the age of 18 , but if we collect personal information of individuals under the age of 18, we will take reasonable steps to obtain verifiable parental or guardian consent before collection, use or disclosure of such personal information, in accordance with anticipated regulatory guidance on children’s privacy from 2025.

Why we collect, hold, use and disclose personal information

Collection and use of personal information

Personal information: We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Services;
• to provide our Services to you, including to dispatch and deliver our products to you, register your attendance at our events, assess your application, to manage your appointments,;
• to enable you to access and use our associated applications;
• to contact and communicate with you about our Services;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our Services, associated applications;
• for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have;
• if you have applied for employment with us; to consider your employment application; and
• if otherwise required or authorised by law.
• if we engage in automated decision-making that has a legal or similarly significant effect on you, we will provide meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing.

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, to us;
• our employees, contractors and/or related entities globally;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• any other third parties as required or authorised by law or with your consent.

Overseas disclosure: For the purposes outlined above, we may transfer your personal information to parties located outside of Australia and New Zealand, which may not have an equivalent level of data protection laws as those in Australia and New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with this Privacy Policy and will only disclose the information if:

• You have given us your consent to disclose your personal information to that third party; or
• We reasonably believe that:
  • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Act 1988 (Australia), Privacy Act 2020 (NZ) and the General Data Protection Regulation (GDPR), and
  • The law or binding scheme can be enforced;
• The disclosure is required or authorised by an Australian law or court/tribunal order; or
• We believe that the overseas recipient is a participant in a prescribed binding scheme or subject to privacy laws in a prescribed country, or we otherwise believe that the overseas recipient is required to protect your personal information in a way that provides comparable safeguards to those in Australian and New Zealand privacy laws (for example, pursuant to a data transfer agreement entered into between us and the overseas recipient).
  • Where we transfer personal information to jurisdictions not included in the APP 8 whitelist, we will assess and implement appropriate contractual and technical safeguards, including data transfer impact assessments (DTIAs) where appropriate.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services. You may request access to, or correction of, your personal information subject to legal exceptions

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Right to erasure: You have the right to object at any time to the processing of your personal information for direct marketing purposes, and we will no longer process your personal information for such purposes upon receiving your objection

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access and Correction: Subject to certain grounds for refusal set out in the Privacy Act, you may request access to, and correction of, the personal information that we hold about you. Please contact us using the details below. We will deal with your request in accordance with the Privacy Act.

Retention: We will not keep your personal information for longer than is required for the purposes for which your personal information may lawfully be used.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint about a breach of privacy laws. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You may bring civil proceedings in Australia for a serious invasion of privacy where intentional or reckless conduct causes harm.

Storage and security

We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. We keep personal information only as long as necessary for the purposes set out in this Policy or as required by law.

Cookies

We may use cookies on our online Services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online Services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website or where required by law we will give advance notice.. We recommend checking our website regularly to stay informed about our current Privacy Policy, which should be read in conjunction with our global policy available at our global website. Where any applicable laws or regulations conflict with this Policy, the stricter rule prevails

For any questions or notices, please contact us at:

Version

This policy was published on 1 June 2025.